1) Introduction
This Refund Policy applies to purchases for Aargoya’s mobile application, website, and related services (together, the “Platform”) operated by Gyankaar Technologies Private Limited (“Company”, “we”, “us”, or “our”).
2) Current launch status
If paid plans or in-app purchases are introduced, their price, renewal schedule, included features, and cancellation terms will be displayed before payment.
3) Purchases through Google Play
Purchases made through Google Play are processed by Google and are subject to Google Play’s payment, cancellation, and refund rules in addition to applicable law. Where Google controls the transaction, refund requests may need to be submitted through your Google Play purchase history or Google support.
Deleting the Aargoya app or your Aargoya account does not automatically cancel an app-store subscription.
4) Subscription billing
If recurring subscriptions become available, fees will generally be charged in advance for each billing period. Unless the purchase screen says otherwise, a subscription renews automatically until cancelled through the same store or payment channel used to start it.
5) When a refund may be considered
Subject to the rules of the relevant app store, payment provider, and applicable law, we may consider a refund request for:
- A duplicate charge or confirmed billing error.
- An unauthorised transaction reported promptly.
- A technical failure that prevents access to a paid feature and cannot be resolved within a reasonable time.
- A payment taken after a properly completed cancellation because of a system error.
- Another circumstance in which a refund is required by consumer law.
6) Situations that are generally non-refundable
Except where required by law or app-store policy, refunds are generally not available for:
- A change of mind after access to a digital feature has begun.
- Partial use of a subscription period or unused time after cancellation.
- Dissatisfaction with an AI-generated response or a subjective expectation about health information.
- Failure to cancel before a clearly disclosed renewal date.
- Loss of access caused by a serious violation of our Terms & Conditions.
- Promotional, trial, or discounted access for which no payment was made.
7) Free trials and cancellation
If a free trial is offered, the purchase screen will explain whether it converts to a paid subscription. Cancel before the stated trial end time to avoid a charge. After cancellation, paid access normally remains available until the end of the current billing period unless the store states otherwise.
8) How to request help or a refund
For a Google Play purchase, first use the refund or support option shown in Google Play. You may also email contact@bharataiworks.com so we can help identify the correct route.
Please include:
- The email address or phone number linked to your Aargoya account.
- The order number or transaction reference.
- The purchase date and amount.
- A clear description of the problem.
- Relevant screenshots or error messages, with unrelated sensitive information removed.
9) Review and processing time
We aim to review complete requests within 5–7 business days. If we approve a refund that we control, we will initiate it to the original payment method. Banks, stores, and payment providers may then take an additional 7–10 business days or longer to display the credit.
We cannot redirect a refund to a different person, account, or payment method unless the original provider requires or permits it.
10) Service interruptions
For a prolonged outage that substantially prevents access to a paid service, we may offer an extension, service credit, partial refund, or full refund depending on the circumstances. Brief maintenance, third-party outages, and events beyond our reasonable control do not automatically qualify.
11) Changes to this policy
We may update this policy when payment features, providers, or legal requirements change. The revised version will be posted here with a new “Last updated” date. The policy in effect when you made a purchase will apply unless law requires otherwise.
12) Contact us
Email: contact@bharataiworks.com
Address: Gyankaar Technologies Private Limited, 3rd Floor, #1545, 19th Main Road, opposite BMTC Bus Depot, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102, India
Phone: +91 80953 32013